Please allow 1–5 business days for your order to be processed and shipped. Once your order ships, you will receive a confirmation email with tracking information.

Due to the nature of our products, all sales are final. We do not accept returns or exchanges.

Shop Pay Installments, powered by Affirm, lets you shop now and pay over time with flexible payment options. Available plans and terms are shown at checkout and subject to eligibility and approval.

Learn more on our Shop Pay FAQs page.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation. If you experience delivery issues, contact the carrier directly. For additional help, reach out to us with your order number.

Have questions about your order? Please contact us at jglolashes@gmail.com or message us on Instagram @jglolashes. Include your order number for faster assistance.

Please allow 24–48 business hours for a response.