FAQs
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
All orders are shipped from Dallas, Texas.
Domestic orders are processed within 3-5 business days and transit time is approximately 3-7 business days.
International orders are processed within 3-5 business days. Transit time varies on the shipping destination.
If any delays are made we will announce them via instagram at @jglolashes.
DO YOU SHIP TO PO BOX ADDRESSES?
Yes, we can ship to all domestic PO Boxes but only via USPS.
FORMS OF PAYMENTS ACCEPTED.
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Zelle, Cashapp, Venmo and many more in the works.
HOW TO CONTACT US.
For any questions or concerns, please feel free to contact us via email at jglolashes@gmail.com or visit our Contact Us to fill out our contact form and we will provide you with a response as soon as possible.
HOW MUCH IS SHIPPING?
Shipping inside the US and Puerto Rico is calculated during check out. Shipping cost varies depending on the shipping destination.
WHY IS MY TRACKING NUMBER NOT UPDATING?
Please allow up to 48 hours after receiving tracking number(s) to show any updates. On rare occasions, tracking number(s) may not update. This is particularly more likely with USPS. USPS provides tracking as a courtesy. As they pick up packages from our facilities, each one is scanned which starts the tracking process. However, USPS will sometimes pick up packages in bulk and not scan each package. This results in no tracking being available however, the item is still being delivered as normal. Once the item arrives to your home, the tracking is updated at that time. We are unable to control this issue since it is a USPS process. However, rest assured your item will be delivered.
WHY IS THERE AN ERROR WHEN ATTEMPTING TO COMPLETE MY ORDER?
Please double check billing information: billing address, CVC security code, and billing name. Please note, billing address is associated with your bank account.
I NEED TO MAKE CHANGES TO MY ORDER, HOW CAN I DO THAT?
If you need to change your order because you entered the wrong address, forgot to add an item, need to remove an item or any other reason, you must do this within 1 hour of placing your order. This can only be done if your order is still "processing" or "unfulfilled". We are not able to make modifications to your order after the order is marked as fulfilled. Contact us via email at jglolashes@gmail.com to ensure your order is corrected within time.
HOW DO I RETURN MY PURCHASE?
We understand that products may not always work out but for sanitary/health reasons we do not accept returns or exchanges once items have been delivered to the consumer.
DO YOU OFFER WHOLESALE PRICES?
Yes, we have a trade discount program available for quantities of 1,000 pieces or more. If you are interested in joining our wholesale member program please visit our Contact page to leave us further details about who you are and your interest in joining us. We would love to hear from you!
CAN I PICK UP LOCALLY?
Yes, we offer local pick up. Please contact us via Instagram at @jglolashes or email us at jglolashes@gmail.com to obtain further details on how to arrange a local pick up with us.
DO YOU OFFER LOCAL DELIVERY?
Yes, we offer local delivery for all of our DFW residents. If you’d like to know more on how to get local delivery, please contact us on Instagram at @jglolashes or email us at jglolashes@gmail.com